THE WELLNESS WALLET Your Loyalty Program

“ Make wellbeing a habit and earn rewards for it.”

PURPOSE

Our loyalty program is designed to reward consistency and make it easier to keep wellbeing as a regular habit. It is a simple, card-based rewards program that thanks you for returning to the clinic and staying on track with your care.

HOW POINTS WORK

Earn rule: $1 spend = 1 point.
Redemption Rate: $10 = 100 points 
Minimum to start redeeming: 1,000 points ($100)

WHAT YOU CAN EARN POINTS ON 

Any treatments
Retail products
Gift vouchers
Packages purchased 
Memberships

WHERE YOU CAN REDEEM YOUR POINTS

Treatments
Retail products
Gift vouchers
Packages

Note: not redeemable for memberships purchases

REDEMPTION RULES

1.  Present your card at check out
2.  Minimum to start redeeming: Once you reach 1,000 points ($100)
   (Redeem $10 per 100 points, in $10 increments, once you reach 1,000 points ($100))
3.  If your loyalty card is complete, but you prefer not to redeem the points immediately, the value can be converted into a clinic credit for future use, and you can start a new card
4.  Membership: Points can be earned on membership payments but cannot be redeemed on membership payments
5.  Tracking: Client-held, stamped loyalty card or we can hold the card for you at the clinic.(no ongoing in-system points balance)
6.  Redemptions must be processed at checkout in the clinic and cannot be used for online payments

WHERE TO KEEP YOUR REWARDS CARD 

Please bring your rewards card to every appointment.

Alternatively, we’re happy to keep your card at the clinic for you, so you don’t need to carry it around.

Points can only be added when your card is presented at checkout. No backdating.

EXCLUSIONS 

To keep the program fair and simple, points cannot be redeemed for:

1. Membership fees or membership credits
2. Promotional or discounted visits, packages, or items

Note: You can still earn points on membership payments and on discounted purchases.

BOOKING TERMS

To protect appointment availability and the value of your rewards/credits, our standard booking terms apply (including cancellation notice requirements). If a booking is subject to a late cancellation or no-show fee under our standard policy, any rewards or credits used for that booking will be forfeited (considered as used).

PRIVATE HEALTH INSURANCE

If you claim a private health rebate, points are calculated on the amount you pay to the clinic after any rebate is applied (your out-of-pocket amount).

LOST CARD POLICY

Your points balance is tracked on your physical rewards card. Lost cards cannot be reconstructed or replaced with historical points.

CHANGES TO THE PROGRAM

We may update the loyalty program rules from time to time. If the program is ended, we will provide reasonable notice and, where practical, a final redemption period.

YOUR CONSUMER RIGHTS

Nothing in these terms limits your rights under the Australian Consumer Law.

CONTACT

If you have any questions or would like to get a loyalty card, please feel free to ask our clinic team when you arrive for your appointment or at checkout.

For any further enquiries, you can also email us at info@purebodysolutions.com.au or speak to our team before or after your appointment. We will be happy to help.

The Pure Body Solutions Membership is a monthly credit-based program designed to support consistent care. Membership provides treatment credits that are added to your account after a successful payment and can be used toward eligible purchases in accordance with these Terms.

PURPOSE

Our membership is designed to help you make bodywork a consistent habit, so you can stay on top of aches, tension and recurring pain before they build up.

Australian health guidance for common musculoskeletal pain (such as back pain) regularly highlights the value of staying active, continuing usual activity where possible, and using self-management strategies to support recovery and maintain function. Regular treatments can support this approach by helping you feel more comfortable in your body, improving mobility, and making it easier to keep moving and looking after your general wellbeing.

MEMBERSHIP PRICING AND CREDITS

Member rate: $120 per credit (1 credit represents the member price for a 60-minute appointment).

Minimum membership: 1 credit per month.

Member pricing applies beyond the minimum: Members receive the member rate/discount for additional treatments and gift vouchers, even if they are on 1 credit/month.

Exclusions: Member pricing/discount applies to treatments and vouchers only and does not apply to packages (already discounted) or retail products.

BILLING, PAYMENT AND CREDIT ALLOCATION

Membership is billed by monthly invoice and collected via direct debit on the 1st of each month.

Start date: The first debit occurs on the next 1st unless otherwise arranged in writing.

Credits are added only after payment is successfully received.

If a payment fails, credits will not be added until the payment is resolved.

CREDIT ROLLOVER AND EXPIRY

Unused credits roll over automatically.

Credits do not expire and remain on your account until used.

USING CREDITS

Credits can be used toward treatments, including longer sessions by applying credits first and paying any remaining difference if required.

Credits may also be applied toward gift vouchers and/or retail products.

Credits are not redeemable for cash.

LONGER APPOINTMENTS 

If you book a longer appointment (e.g., 90 or 120 minutes), we apply your available credits first. You only pay any remaining difference if your credit balance does not fully cover the appointment fee.

PRIVATE HEALTH INSURANCE

Private health rebates are available where eligible and depend on your fund and cover level. You may:

Claim on the spot in the clinic via our HICAPS machine, or use a receipt to claim later.
If claiming in the clinic, we apply your rebate first and then use membership credits to cover the remaining balance. In most cases this means $0 payable on the day, unless your credit balance is insufficient.

BOOKING, CHANGES AND CANCELLATIONS (applies to membership credits)

Standard booking terms apply to all appointments, including those booked using membership credits. These terms are in place to protect your credit value and to maintain fair appointment availability for all clients.

Appointments are subject to availability. Requested times and practitioners cannot be guaranteed and may change if availability changes.

Cancellations and rescheduling: If you need to cancel or change your appointment, you must do so in accordance with our standard cancellation notice requirements.

Late cancellations and no-shows: Where a cancellation occurs outside our required notice period, or if you do not attend your appointment, standard cancellation consequences apply. This may include forfeiting the appointment value, forfeiting any applied credits, and/or a cancellation fee (as per our standard policy).

Late arrivals: If you arrive late, your appointment may be shortened to avoid impacting subsequent bookings, and the full appointment fee may still apply.

Credit protection: Credits are intended to be used for completed appointments and eligible purchases. Where an appointment is missed or cancelled late, any credits applied may not be reinstated.

Policy priority: Where there is any inconsistency between promotional wording and these Terms (or our standard booking policy), the standard booking terms apply.

CHANGES, PAUSE AND CANCELLATION OF MEMBERSHIP

You may request to change your monthly credits before the next billing cycle so we can update your invoice/direct debit in time.

You may pause or cancel by contacting us.

Any credits already paid remain on your account for future use (no expiry).

FAILED PAYMENTS

If a payment does not go through, we will contact you to resolve it. Credits are added only once payment is successfully received.

REFUNDS AND AUSTRALIAN CONSUMER LAW

Membership credits are intended to be used for treatments and are not redeemable for cash as a change-of-mind refund. This does not limit your rights under Australian Consumer Law.

ERRORS AND ADJUSTMENTS

If an administrative error occurs (e.g., incorrect credit or discount applied), we may correct the account/invoice to reflect the intended policy.

PRICE CHANGES

If the membership rate changes, we will provide at least one month’s notice before the new rate applies. Changes apply to future monthly payments/credits only. Credits already on the account remain available.

CONTACT

For questions, membership changes, pause/cancel requests, or billing support, please contact us on info@purebodysolutions.com.au.

Pure Body Solutions Session Packages are prepaid bundles of massage sessions offered at a discounted rate.
Packages are designed to support treatment consistency for clients who commit to multiple sessions upfront, while keeping booking and payment simple.

Sessions are added to your account after full payment is received and are redeemed when eligible appointments are attended, in accordance with these Terms.

PURPOSE

Session Packages are intended to encourage continuity of care over a defined number of treatments.
By prepaying sessions, clients can commit to their treatment plan, reduce decision-making at each visit, and enjoy better overall value compared to casual bookings.

PACKAGE PRICING AND INCLUSIONS

60-Minute Massage Packages

• 3 × 60 minutes — $360
• 5 × 60 minutes — $600

90-Minute Massage Packages

• 3 × 90 minutes — $555
• 5 × 90 minutes — $975

Package pricing reflects a built-in discount from standard session rates.

PAYMENT AND PACKAGE ACTIVATION

• Session Packages must be paid in full at the time of purchase
• Packages are activated only after payment is successfully received
• No payment is required at individual appointments once a package is active

All packages are sold, stored, and tracked via the clinic booking system (Zanda).

USING YOUR PACKAGE

Booking Appointments

Sessions are redeemed by booking appointments that match the duration of the package purchased.

Important online booking instruction:
When booking online, clients must select Book Now (not Pay Now) and write “Package” in the booking notes so staff can correctly apply the session.

Packages may be applied by clinic staff at the time of booking or check-in.

Duration Matching

• Sessions must be booked at the same duration as purchased
• 60-minute packages may only be used for 60-minute appointments
• 90-minute packages may only be used for 90-minute appointments
• Sessions cannot be split, combined, shortened, extended, or converted

Booking, Changes and Cancellations

Standard booking terms apply to all appointments booked using Session Packages.

• Appointments are subject to availability
• Requested times and practitioners cannot be guaranteed

Cancellations and No-Shows

If you cancel late or do not attend your appointment, standard cancellation consequences apply in line with clinic policy.
This may include forfeiting one session from your package to protect appointment availability and package value.

Late Arrivals

Late arrivals may result in a shortened appointment, and the full session may still be deducted from the package.

PACKING HANDLING, EXPIRY AND TRANSFERABILITY

Non-Transferable

• Packages are for the purchasing client only
• Packages cannot be shared, transferred, or sold to another person

Expiry

• Any expiry period (if applicable) will be clearly stated at the time of purchase
• Where no expiry is specified, sessions remain valid for use within a reasonable treatment timeframe

TRACKING

• Remaining sessions are tracked in-system
• Clients may request their current package balance at any time

PRIVATE HEALTH INSURANCE

Session Packages cannot be used for private health insurance rebate transactions.

Clients wishing to claim a private health rebate must book and pay for sessions individually at the standard rate and claim via HICAPS or receipt.

RELATIONSHIP TO MEMBERSHIP AND OTHER OFFERS

• Session Packages cannot be used to pay for membership fees or membership credits
• Packages cannot be combined with memberships, promotions, or other discounts
• Discount stacking is not permitted

RELATIONSHIP TO LOYALTY REWARDS

• Loyalty points are earned once, at the time of package purchase, based on the full package value
• Sessions redeemed from a package do not earn additional loyalty points
• Loyalty points cannot be redeemed toward the purchase of Session Packages

REFUNDS, CREDITS AND AUSTRALIAN CONSUMER LAW

Session Packages are non-refundable and not redeemable for cash as a change-of-mind refund.

This does not limit your rights under the Australian Consumer Law, including rights relating to major service failures or statutory guarantees.

Any exceptions, credits, or adjustments are assessed on a case-by-case basis at the discretion of clinic management and in line with Australian Consumer Law.

ERRORS AND ADJUSTMENTS

If an administrative error occurs (such as incorrect session allocation or pricing), Pure Body Solutions reserves the right to correct the account or invoice to reflect the intended package terms.

CHANGES TO THE PROGRAM

Pure Body Solutions may update Session Package offerings, pricing, or conditions from time to time.

If Session Packages are discontinued, any packages already purchased will remain valid under their original terms, or a reasonable alternative will be offered.

CONTACT

For package enquiries, booking support, or balance confirmation, please contact:
info@purebodysolutions.com.au